Creating the Extraordinary Student Experience

FAQs

QuestionCategory
How do I set up my e-mail for use on ResNet (or any other internet connection)? Email
Can I share a networked printer with my roommate on ResNet? General
Does ResNet have a firewall? General
Does ResNet provide free access to Rhapsody, iTunes, etc.? General
May I install my own wireless router in my room and have my roommates connect to it? What kind of help does ResNet provide? General
Can I use my Chromecast? General
What kind of help does ResNet provide? General
Does the university provide free anti virus software? Security-Viruses-Etc.
How do I keep from becoming infected with Malware? Security-Viruses-Etc.
I think I may have a virus- what should I do? Security-Viruses-Etc.
My computer is running really slow and I think I might have lots of spyware-what can I do? Security-Viruses-Etc.
What happens if I violate the Acceptable Use Policy? Security-Viruses-Etc.
Why worry about my computer's security? Security-Viruses-Etc.

How do I set up my e-mail for use on ResNet (or any other internet connection)?

You can set up and read your Buckeye Mail through most computer and mobile device's mail client software (Outlook, Thunderbird, etc.). Students should have already set-up their Buckeye Mail account through the Office of the Chief Information Officer (OCIO). The account consists of a username (your name.#@buckeyemail.osu.edu)  and a password.

Complete instructions for configuring your device for Buckeye Mail are found here Configure Buckeye Mail.

If you do not have an account with OIT or need to change your password go to https://my.osu.edu/

Can I share a networked printer with my roommate on ResNet?

Neither wired nor wireless printers may be shared on Resnet connections. Check with the front lobby of your residence hall for the closest location of Uniprint Wireless printing stations.

Does ResNet have a firewall?

ResNet have a firewall and we block all incoming TCP connections outside of ResNet. We also block Netbios and RPC service at the "user port" level for obvious security reasons.

Does ResNet provide free access to Rhapsody, iTunes, etc.?

No. Some colleges and universities are providing this service to residence hall students to reduce or eliminate illegal downloading. However, the service is rarely free; students are either paying for it as a part of their residence hall fees or there is a separate technology fee added.

Students who want to download music, movies, and games are able to use the legal services available such as iTunes, Rhapsody, Spotify, and Pandora.

May I install my own wireless router in my room and have my roommates connect to it?

No, users should not bring or install their own wireless routers.

By placing a wireless access point on ResNet, you are exposing the network to possible security threats from non ResNet users. Also, the more users connected to your access point, the slower your connection will become.

If you install a wireless router and any incidents (email threats, security incidents, network outages caused by misconfigured devices) happen and it is concluded that it was coming from your device, you will be held responsible for these potential problems.

Can I use my Chromecast?

No, while you may be able to register a Chromecast on Wifi@osu it will not allow you to stream from your computer, tablet or phone because of the network architecture. You may consider using a Roku or Apple TV.

What kind of help does ResNet provide?

Support Provided By Resnet:

  • Resolve or report Email issues (Thunderbird, Outlook, Mac OSX Mail, etc.)
  • Configure and connect wired and wireless devices (including game stations and smartphones)
  • Assist with problems with Web browsers (Internet Explorer, Firefox, Safari, etc.)
  • Help with anti-malware/anti-virus software and removal of viruses and malware
  • Repair wired network wall jacks
  • Provide general help with operating systems and office productivity software
  • Education and technical assistance on safe computing and avoiding copyright infringement

Not Supported by ResNet:

  • Hardware repair (contact your manufacturer or we can refer you to local companies)

Does the university provide free anti virus software?

OSU recommends the use of Microsoft Security Essentials for Windows OS and Sophos for Apple OSX.

How do I keep from becoming infected with Malware?

There are a number of ways that computers may become infected with Malware/SpyWare but we will only discuss the most common infection methods and how you can prevent installation or remove.

One common way Malware is added to a computer is by shareware authors or distributers. Shareware is programs that are designed and provided to the public at no charge. Most of the authors of these software packages make a profit by bundling a second program with the original. Most people do not realize this second program is being installed and this second program cannot usually be removed without the removal of the original program. This second program is designed to gather information about the user, display popups, change homepages and report information gathered about the user back to the programmer. The authors are then paid by the number advertisements that are displayed and the authors also sell the information gathered about users to marketing companies. A good example of this type of program is peer to peer file sharing software. The best way to avoid infection is to reduce your use of shareware and purchase or download only from reputable sites such as CNET (http://download.cnet.com)

Malware is often installed with browser toolbars (Yahoo, etc.) or other browser extensions or add-ons. Be careful when you download software as many products are "bundled" with toolbars and extensions. Most legitimate downloads will provide an option to uncheck a box to prevent the additions of unwanted software. This malware may actually control the behavior of your browser to the point where you can't browse to certain sites or where web pages do not appear or function normally. Avoid the use of browser toolbars and extensions to reduce your chance of infection.

One can also become infected simply by visiting a website. While this does not happen as frequently as people believe, it does happen. The only way this is possible on a windows machine is if certain user options are selected. This way of being infected is nearly impossible to protect against without the help of a Anti Malware program such as Malwarebytes, Ad Aware or SpyBot S&D.

I think I may have a virus- what should I do?

If your computer is behaving funny, running slow or if you think you may have a virus, you can download and install Microsoft Security Essentials (Windows) or Sophos Home Antivirus (OSX) for free from the OSU "Site Licensed Software" website at http://ocio.osu.edu/software.

In addition, we highly recommend the malware detection and prevention software Malwarebytes. You can download a free version (you must manually update with new definitions daily) or purchase a licensed version at http://malwarebytes.org. Make sure you download directly from this site as there are a number of sites (some that will install malware themselves) that imitate the official Malwarebytes site and web address! As always you can contact ResNet for Support!

My computer is running really slow and I think I might have lots of spyware-what can I do?

Your computer may be filled with spyware/malware if you have any or all of the following symptoms: computer running really slow; tons of popups; Internet Explorer (IE) will not open; IM works but web pages will not load; porn on my computer but I didn't put it there; everytime you open IE it goes to a website.

To remove the spyware, use a spyware removal tool available free. Ad-aware is one tool, available at http://www.lavasoftusa.com.

In addition, we highly recommend the malware detection and prevention software Malwarebytes. You can download a free version (you must manually update with new definitions daily) or purchase a licensed version at http://malwarebytes.org. Make sure you download directly from this site as there are a number of sites (some that will install malware themselves) that imitate the official Malwarebytes site and web address!

As always you can contact ResNet for assistance!

What happens if I violate the Acceptable Use Policy?

Students caught violating the AUP may be removed from the network, and are subject to university disciplinary procedures. In addition, if students are violating federal, state, or local laws they will be subject to criminal sanctions.

Remember, sharing, downloading, or uploading copyrighted material is illegal. However, you are allowed to legally download music from sites such as Napster and iTunes. You are not allowed to P2P file share illegally downloaded movies or music from such sites as LimeWire and KaZaA.

Why worry about my computer's security?

In today's world your computer will be exposed to viruses which CAN harm not only your computer, but it can also send viruses to and potentially infect your friends’ and associates’ computers as well. Whenever you are using a high-speed connection such as ResNet, your computer is connected to the Internet as long as it is turned on, not just when you're actively using it, making it a possible target for break-in.

Whenever connected, it is possible for an intruder to access personal documents on your computer, steal your account and password information for other systems or steal any private information you have stored. Intruders can also use your computer to break into other computers, send out unsolicited mass e-mail, and spread viruses. Viruses, spyware and worms can cause your computer's performance to become slower, use up your disk space, and may allow personal information on your computer to be sent to people whom you do not know. The computer may become unstable, and may require frequent reboots.

The office of the CIO has created an important web page with more details about various aspects of protecting your computer. It is available at Buckeye Secure.

In addition, when your computer is connected to ResNet and a virus or worm infection is detected, your computer may be blocked from internet access until it is free of any infections. If your computer or account is quarantined, contact ResNet at the Student Life Technology Services Support Center (614) 292-5700 for help in fixing the problem and getting your computer cleaned and unblocked.

It is always illegal to upload, download and share copyrighted material. ResNet is not to be used for any illegal activity!